Manufacturing Suite

Case study: Governing warranty claims with SUPERWISE® Manufacturing Suite

See how Bridgestone transformed warranty operations with governed workflows, end-to-end traceability, predictive defect intelligence, and enterprise controls.

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Teams that run on the SUPERWISE platform

The challenge

Complex multi-tier distribution network requiring end-to-end warranty traceability
Manual warranty claims processing leading to delays and errors
Lack of visibility into warranty claim patterns and root causes
Regulatory compliance requirements for warranty documentation

The solution

SUPERWISE Manufacturing Suite with TRAC Framework (Track, Resolve, Analyze, Control)
Modular implementation: Collect → Inspect → Analyze phases
Key Applications: Inspection Review, Sales Concessions, Defect Collection, Property Damage Claims
Enterprise integration with ERP and business intelligence systems

TRAC Framework in action

A governance-first operating model that transforms warranty claims from reactive processing into traceable, data-driven decision making.

Explore the TRAC warranty claims solution

Track

Full lifecycle traceability across claims, inspections, approvals, and resolutions.

Resolve

Automated routing, review, escalation, and approval workflows that reduce manual effort and processing delays.

Analyze

Predictive analytics and defect intelligence to uncover recurring issues, root causes, and operational improvement opportunities.

Control

Governance controls, audit trails, and policy enforcement that support quality assurance and regulatory compliance.

Key applications deployed

SUPERWISE Manufacturing Suite applications for warranty claims governance

Inspection Review

Review and validate inspection records with complete traceability to support accurate warranty decisions and faster resolution.

Product Inspection

Key Feature: Approved inspection entries are automatically delivered to ERP system where users can issue credits to customers.

Sales Concessions

Govern customer concession workflows while maintaining policy consistency, approval controls, and ERP synchronization.

Concession Codes

Key Feature: Approved concession entries are automatically delivered to ERP system where users can issue credits to customers.

Defect Collection

Automatically identify, route, and investigate potential product defects to accelerate root-cause analysis and corrective actions.

Return for Review

Key Feature: When engineers identify defects specific to certain products from specific batches, the system can intercept matching claims and initiate collection processes for further study.

Property damage claims

Manage high-risk warranty incidents involving property damage with structured workflows, traceability, and audit-ready documentation.

Specialty Claims

Key Feature: Designed for claims that caused damage or harm, supporting legal proceedings with comprehensive documentation.

Results

Bridgestone runs claims, inspections, approvals, and resolutions through one governed process, deployed in phases.

Claims

Warranty process

Inspections

Structured review

Approvals

Governed workflow

Resolutions

Tracked outcomes

Ready to modernize warranty operations with governed AI?

See how manufacturers use SUPERWISE to automate warranty workflows, improve traceability, reduce operational risk, and strengthen compliance.

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