Warranty decisions you can defend
When someone questions a claim decision, the record is already there, from the first pilot through production rollout.
SUPERWISE for manufacturing
When AI makes a warranty or plant decision, you can show why
Warranty, maintenance and quality calls have to hold up with auditors, customers and your own engineers. SUPERWISE applies your rules to governed AI workflows and records the evidence behind each decision.
In production at BridgestoneRuntime guardrailsAudit trail
Why it matters
Accuracy alone is not enough in manufacturing
At plant scale, AI has to explain itself, follow your rules, stay inside safety limits and leave a record an auditor can check.
No predictions from machines that can’t support them
Guardrails keep predictive analysis off machines past their service life, with documented irreversible wear, or no longer sending valid sensor data.
Problems surface before production feels them
Your team gets an alert when a governed workflow drifts, so issues show up before they affect production.
How SUPERWISE helps
Controls for the AI you build and the AI your teams use
AI governance in manufacturing applies policy to warranty, plant, and supplier workflows and records evidence for every governed AI decision.
Govern warranty and maintenance agents
Runtime guardrails apply your rules to each agent on the platform, and every decision is recorded for audits.
Protect plant and supplier data
Replace documented identifiers before supported prompts leave plant PCs. SUPERWISE Sentinel does this on each PC.
Safe AI for plant teams
Give engineers and operators a private AI workspace connected to manuals and procedures, with SUPERWISE Chat.
Proof
Live in production with Bridgestone
Bridgestone needed end-to-end warranty traceability across a multi-tier distribution network, where manual claims processing was causing delays and errors.
SUPERWISE Manufacturing Suite now governs those warranty claims in production. It is built on the TRAC framework (Track, Resolve, Analyze, Control) and was rolled out in phases aligned with organizational maturity.
The details
Everything you need to decide
The guardrails, the audit records, what SUPERWISE Sentinel covers and how the Bridgestone deployment runs.
Guardrails for maintenance agents
Guardrails apply your rules to each maintenance agent, and its decisions are logged for review.
End-of-service life detection
Prevents analysis of machines that have reached their end-of-service life based on maintenance records.
Irreversible wear detection
Prevents analysis of machines with documented irreversible wear conditions.
Non-functional machine filtering
Blocks AI analysis for machines no longer generating valid sensor data.
Maintenance status validation
Ensures only operational machines are included in predictive analysis.
Audit records and compliance support
SUPERWISE supports compliance work through configured guardrails, audit records, and policy controls.
- Audit trail: Every AI decision in governed workflows on the platform is recorded for audits and regulators.
- PII detection: Sensitive data caught before it reaches a model.
- Runtime guardrails: Policies are enforced on governed workflows on the platform.
- Compliance reporting: Reports for auditors, built from the same records.
Manufacturing guardrails
- Safety boundary enforcement
- Human oversight requirements
- Change management tracking
- Quality audit trails
What SUPERWISE Sentinel covers on plant PCs
Sentinel replaces email addresses, phone numbers, Social Security numbers in the 123-45-6789 format, credit card numbers, IBANs, IP and MAC addresses, full-length OpenAI keys, and AWS secret keys when labeled. Bank account numbers, tax IDs and EINs, national IDs, VINs, dates of birth, and medical record numbers are replaced only in the labeled formats the gateway recognizes. The admin chooses whether Sentinel redacts or blocks, and sets the replacement text.
The Bridgestone deployment
The challenge
- Complex multi-tier distribution network requiring end-to-end warranty traceability
- Manual warranty claims processing leading to delays and errors
- Lack of visibility into warranty claim patterns and root causes
- Regulatory compliance requirements for warranty documentation
The approach
- SUPERWISE Manufacturing Suite with the TRAC framework (Track, Resolve, Analyze, Control)
- Modular implementation: Collect → Inspect → Analyze phases aligned with organizational maturity
- Key applications: Inspection Review, Sales Concessions, Defect Collection, Property Damage Claims
- Enterprise integration with ERP and business intelligence systems
- Built-in traceability and audit capability for every workflow
The impact
End-to-end warranty traceability enables automated workflow processing and predictive analytics integration, improving efficiency, enhancing compliance, and providing complete visibility across manufacturing operations.
In production
- Live in production with Bridgestone across warranty claims governance
- Deployed in phases aligned with organizational maturity
Built with you
Need a governed AI system for your own workflow?
SUPERWISE experts build it with your team.
An example: SUPERWISE Council
A team describes the AI system it needs in plain English. Our experts turn that brief into a governed system: the architecture, the agents, and the guardrails, monitoring, and versioning around them, inside the team’s own SUPERWISE tenant.
Talk to us
Talk to our team
Ready to govern manufacturing AI? Tell us about the workflow, and the services team will suggest the right first step.