Organizations with Agents in production
Move deployed Agents into a defined operating model with monitoring and support.
Enterprise services
Managed AI Operations
An ongoing, managed partnership where SUPERWISE monitors, maintains, and continuously improves your AI Agent operations.
Deliverable preview
Expected outcome
A fully operationalized AI program, running under a defined operating model and SLA, with regular performance and compliance reporting.
- Managed-services operating model and SLA
- Recurring performance and compliance reporting
- Quarterly roadmap co-planning with your team
- For
- Organizations with Agents in production · Teams seeking a managed partner
- Takes
- On request
- Costs
- On request
- You get
- Managed-services operating model and SLA
Short answer
Managed AI services for production operations
SUPERWISE® managed AI services support organizations with agents already in production through monitoring, maintenance, issue resolution, and continuous improvement.
Your team gets a defined operating model and SLA, recurring performance and governance reporting, and ongoing roadmap planning.
Who it is for
Choose the path that matches your team
Teams seeking a managed partner
Use an outsourced or co-managed model for maintenance, reporting, and continuous improvement.
Deliverables
Managed AI services for production operations
Operationalization of AI
SUPERWISE monitors, maintains, and continuously improves your AI Agent operations, so your team can focus on the business instead of the operations.
- Ongoing monitoring, incident detection, and SLA-based support
- Continuous improvement and expansion recommendations
- Regular governance reporting and strategic roadmap reviews
Expected outcome
A fully operationalized AI program, running under a defined operating model and SLA, with regular performance and compliance reporting.
- Managed-services operating model and SLA
- Recurring performance and compliance reporting
- Quarterly roadmap co-planning with your team
The engagement
How it works
What's involved in the engagement
Operational monitoring
- Performance, drift, and guardrail monitoring across deployed Agents
- Incident detection and alerting
Maintenance & Support
- Agent/model updates, patching, and dependency management
- SLA-based issue resolution
Continuous improvement
- Periodic performance review and tuning
- Expansion recommendations for new use cases and Agents
Governance in Operation
- Ongoing compliance and reporting cadence
- Periodic risk re-assessment
Strategic Partnership
- Quarterly business reviews
- Roadmap co-planning with the customer
Deliverable & Readout
- Managed-services operating model and SLA
- Recurring performance and compliance reporting
Proof
See governed AI in practice
Customers with published work across healthcare, manufacturing, and governed AI operations.
What it puts to work
The products behind Managed AI Operations
SUPERWISE Sentinel
We run and watch your Sentinel gateways.
SUPERWISE Chat
We keep Chat workspaces healthy and report on how they are used.
The SUPERWISE platform
We operate the agents running on the platform.
Managed AI services questions
What to expect before you start
The service includes operational monitoring, incident detection, maintenance, updates, SLA-based support, performance reviews, governance reporting, and roadmap planning.
Your team receives recurring performance and compliance reporting, periodic risk reassessments, quarterly business reviews, and roadmap co-planning.
Yes. The service is available as an outsourced or co-managed operating model for organizations with AI agents in production.
The earlier services establish a prioritized roadmap, build a working agent, and define the governance framework that managed operations puts into practice.
Related reading
All questions- What can you see while your AI is running?Live usage, cost, and rule triggers, on a screen your own people can open without asking the vendor.
- Can you prove afterwards who did what with AI?Only with a tamper-resistant record whose coverage has been verified for each product surface, event type, content field, and retention period.
Next step
Talk to us about Managed AI Operations
Best suited for organizations with Agents in production seeking an outsourced or co-managed operating model.