As the top-rated Work OS platform, monday.com needs to know what gives users a memorable experience. The service offers a 14-day free trial for new potential subscribers, a crucial window in which they must identify likely subscribers, ensure customer value is realized, and prevent churn. Utilizing ML technology in its model, monday.com customizes workflow systems for a better fit. But it was taking at least 21 days to detect prediction degradation and another 7 to 14 days to troubleshoot and implement a solution.