Internal Knowledge & Policy Q&A
Employees waste time hunting for answers in policies and internal docs.
User Story
"I'm an HR manager, and employees constantly ask the same policy questions. They waste time hunting through employee handbooks and policy documents, or they interrupt HR with questions. We uploaded all our policies to a Knowledge collection in SUPERWISE /chat, and now employees can ask questions in chat and get accurate, traceable answers grounded in our actual policies. Fewer interruptions, faster answers, and no risk of AI hallucinating policy details."
Scenario
- Role
- HR Manager
- Industry
- Any
- Challenge
- Employees waste time hunting for policy answers or interrupt HR
- Solution
- Policy Knowledge collection with Q&A agent in SUPERWISE /chat
- Outcome
- Faster self-service answers, fewer interruptions, no policy hallucinations
How It Works
Step-by-step workflow with feature references
Setup Policy Knowledge Base
HR admin creates Knowledge collection: "Company Policies". Uploads policy documents: Employee handbook, Benefits guide, PTO policy, Code of conduct, Remote work policy. Knowledge collection is configured for RAG (automatic).
Configure Policy Q&A Agent
HR admin creates Customer-Owned Agent (Professional+) or uses Business Assistant (Starter). Agent system prompt: "You are a policy assistant. Answer questions using only the provided policy documents. If information is not in the documents, say so. Always cite which policy document you're referencing." Agent is bound to "Company Policies" Knowledge collection. Agent is shared with all employees (internal sharing).
Employee Self-Service
Employee opens SUPERWISE /chat and selects policy Q&A agent. Asks: "How many PTO days do I get per year?" Agent searches Knowledge collection, finds PTO policy, responds with accurate answer. Agent cites source: "According to the PTO Policy document, employees receive 20 days per year." Employee asks follow-up questions and gets instant, accurate answers.
HR Monitoring
HR admin reviews conversation history (audit trail). Identifies common questions and patterns. Updates policy documents if needed based on questions. Creates saved prompts for frequent queries (/pto-policy, /benefits-overview).
Policy Updates
HR admin updates policy document in Knowledge collection. All future questions use updated policy automatically. Past conversations remain for audit trail and historical reference.
Feature Mapping
SUPERWISE and Open WebUI features that power this use case
SUPERWISE Features
- •Business Assistant or Customer-Owned Agent
- •Knowledge collections (policy documents)
- •Audit trails (all Q&A traceable)
Open WebUI Features
- •Knowledge collections (RAG-enabled policy storage)
- •Basic workspaces (Starter) or department workspaces (Professional+)
- •Conversation search (find past policy questions)
- •Saved prompts (common policy queries)
Feature Combinations
- →Knowledge collection with RAG for accurate policy answers
- →Audit trails with conversation search for policy access tracking
What You Get
- Faster answers.
- Fewer interruptions.
- Reduced policy mistakes.
Why SUPERWISE
Answers are grounded in your actual policies, with full audit trails. No risk of AI hallucinating policy details.
Ready to Get Started with Internal Knowledge & Policy Q&A?
See how SUPERWISE /chat enables safe, confident AI use for your team.
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