Bridgestone TRAC: Manufacturing Suite in Action
How Bridgestone uses SUPERWISE Manufacturing Suite for warranty claims governance with end-to-end traceability, automated workflows, and predictive analytics.
Trusted by Industry Leaders
!The Challenge
- Complex multi-tier distribution network requiring end-to-end warranty traceability
- Manual warranty claims processing leading to delays and errors
- Lack of visibility into warranty claim patterns and root causes
- Regulatory compliance requirements for warranty documentation
The Solution
- SUPERWISE Manufacturing Suite with TRAC Framework (Track, Resolve, Analyze, Control)
- Modular implementation: Collect → Inspect → Analyze phases
- Key Applications: Inspection Review, Sales Concessions, Defect Collection, Property Damage Claims
- Enterprise integration with ERP and business intelligence systems
TRAC Framework in Action
How Bridgestone uses Track, Resolve, Analyze, Control for warranty claims governance
Track
Full lifecycle traceability of warranty claims from submission to resolution
Resolve
Automated workflows for claims processing, routing, and approval
Analyze
Predictive analytics to identify patterns, root causes, and optimization opportunities
Control
Governance and audit controls ensuring compliance and quality
Key Applications Deployed
Bridgestone uses these Manufacturing Suite applications for warranty claims governance
Inspection Review
Product Inspection
Review submitted product inspections for processing warranty claims with full traceability.
Key Feature: Approved inspection entries are automatically delivered to ERP system where users can issue credits to customers.
Sales Concessions
Concession Codes
Sales teams enter sales concessions to customers, such as warranty credits for defective products.
Key Feature: Approved concession entries are automatically delivered to ERP system where users can issue credits to customers.
Defect Collection
Return for Review
Route products for additional review by engineering teams when potential defects are identified.
Key Feature: When engineers identify defects specific to certain products from specific batches, the system can intercept matching claims and initiate collection processes for further study.
Property Damage Claims
Specialty Claims
Module for warranty claims specifically related to incidents involving property damage or harm.
Key Feature: Designed for claims that caused damage or harm, supporting legal proceedings with comprehensive documentation.
Results
SUPERWISE Manufacturing Suite enables Bridgestone to govern warranty claims with end-to-end traceability, automated workflows, and predictive analytics.
Ready to Transform Your Manufacturing Operations?
See how SUPERWISE Manufacturing Suite can govern your warranty claims with end-to-end traceability.