Blending real-time data, intelligent systems, and personalized engagement to deliver the right care—at the right time—for the right patient, without losing the human touch.
Much of what shapes a patient’s health happens outside clinical settings—during everyday conversations that rarely make it into medical records. Renova recognized these unscripted moments often hold early indicators of change in a patient’s condition or needs.
By embedding AI into these interactions, Renova began capturing and structuring this overlooked data in real time. This enabled CCM to respond more precisely, anticipate issues earlier, and deliver support that feels both timely and personal.
This shift from reactive documentation to proactive insight is transforming chronic care—making it more responsive, humancentered, and scalable.
After a series of exploratory meetings with Renova Health, our discovery was clear: the most valuable insights in chronic care weren’t being captured by traditional systems. These insights lived in the unscripted, human conversations between critical care managers and patients—conversations rich with context, emotion, and early indicators of change.
SUPERWISE was brought in to bridge that gap. By embedding realtime AI observability into Renova’s workflows, we enabled their team to capture, analyze, and act on this hidden layer of data. What was once lost in the noise is now structured clinical intelligence—empowering care managers to intervene earlier, personalize support,
and scale care without losing the human touch.
Through a phased rollout of RCare 1.0 to 2.0, we’ve helped Renova build a future-ready care model grounded in trust, empathy, and compliance.
SUPERWISE played a pivotal role in streamlining Renova’s previously fragmented ecosystem, bringing together analytics, documentation, and care management tools under one unified, AI-enabled platform. We led the migration of Renova’s legacy app to a secure, scalable infrastructure, ensuring HIPAA compliance and performance optimization.
With RCare 1.5, we introduced AI-driven features like real-time transcription, guided questioning, and summarization, enabling care managers to operate with greater precision and confidence. The roadmap to RCare 2.0+ includes a full rearchitecture using microservices and agentic AI models, laying the foundation for scalable, intelligent, and human-centered care delivery.
Migrating and modernizing the RCare system
Streamlining operations and unifying fragmented tools
Phased development: From cleanup (1.0) to real-time AI (2.0+)
SUPERWISE played a pivotal role in streamlining Renova’s previously fragmented ecosystem, bringing together analytics, documentation, and care management tools under one unified, AI-enabled platform. We led the migration of Renova’s legacy app to a secure, scalable infrastructure, ensuring HIPAA compliance and performance optimization.
With RCare 1.5, we introduced AI-driven features like real-time transcription, guided questioning, and summarization, enabling care managers to operate with greater precision and confidence. The roadmap to RCare 2.0+ includes a full rearchitecture using microservices and agentic AI models, laying the foundation for scalable, intelligent, and human-centered care delivery.
The original objective was to complete the transition to SUPERWISE at the end of the second phase, but thanks to strong collaboration between teams, we successfully completed RCare 1.0 three weeks ahead of schedule!
Now, the RCare 1.5 AI initiatives are actively underway in the ideation and prioritization phase, with RCare 2.0 on the close horizon as we prepare for a full re-architecture built on agentic AI and microservices.
One of SUPERWISE’s key strengths is its ability to transform a client’s Proof of Concept (POC) or innovative idea into a fully realized solution. This capability is already proving invaluable as we shape the future of intelligent care.
— SUPERWISE DEVELOPMENT TEAM
“By 2026, 40% of healthcare organizations will require real-time AI observability to ensure patient safety,
model compliance, and operational trust.”— IDC FutureScape: Worldwide Healthcare Industry 2025
“AI success in healthcare isn’t just about performance — it’s about trust, explainability, and governance.”— Gartner®, Market Guide for AI Trust, Risk and Security Management, 2024
“SUPERWISE didn’t just deploy tools—we unified fragmented systems, embedded real-time intelligence into care workflows, and ensured every innovation met the highest standards of compliance and trust.”
“We’re not just using AI to automate—we’re using it to amplify the human touch in healthcare.”
“Our care managers are becoming more effective than ever—AI equips them with deeper insights so they can better support patients, while still working under the
guidance of licensed physicians.”
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